Job Description

Responsible for the store's daily operations and team management.


Oversee store operations, ensuring food quality, hygiene, and service meet company standards;


Arrange staff shifts, train and mentor new employees, and improve overall service levels;


Handle customer feedback and complaints, maintaining a positive customer experience;


Assist the store manager in achieving sales targets and implementing promotional activities, ensuring steady growth in store performance.


Requirements:


At least 3 years of experience in the retail and food service industry, with team management experience preferred;


Familiarity with food retail processes and basic knowledge of food safety and hygiene;


Strong service awareness, customer-centricity, and the ability to handle emergencies appropriately;


Ability to work shifts, weekends, and public holidays.