Job Description

Managing daily operations, including staff supervision (scheduling, training, performance), customer service, operational tasks (inventory, cleanliness, equipment maintenance), and ensuring compliance with health and safety regulations

. Also contribute to

sales targets

, manage client feedback, and maintain the overall

ambiance and smooth workflow

of the shop.

Key Responsibilities

Staff Management

: Hire, train, and supervise massage therapists and front-desk staff, creating efficient work schedules and fostering a positive team environment.

Operational Oversight

: Oversee daily operations, ensuring smooth appointment scheduling, maintaining the cleanliness and hygiene of the premises, and managing inventory of supplies and retail products.

Customer Service

: Address client inquiries, concerns, and complaints, ensuring client satisfaction and managing feedback for continuous improvement.

Service Quality

: Ensure therapists adhere to treatment standards, maintain room setups, and handle products hygienically.

Sales and Reporting

: Assist in achieving sales targets and potentially upselling products or services. Track sales, bookings, and generate reports on performance.

Compliance and Safety

: Ensure the shop complies with health and safety regulations and that equipment is properly maintained and functioning.

Facility Maintenance

: Oversee the maintenance of equipment and the general upkeep of the spa facility to ensure a relaxing and organized environment.

Required Skills & Experience

Leadership & Management Experience

: Proven experience in a supervisory or management role, preferably in the wellness or spa industry.

Service & Customer-Centricity

: Strong awareness and a focus on customer needs and satisfaction.

Operational Knowledge

: Familiarity with the massage and wellness industry, including standard service processes.

Compliance Understanding

: Knowledge of health and safety regulations and ability to enforce them.

Communication Skills

: Ability to communicate effectively with staff, clients, and management.

Adaptability

: Willingness to work shifts, weekends, and public holidays, common in the service industry.




























Jober Pte Ltd UEN 201616711G


EA License No: 16C8401


XING CHONG | Registration No: R22109860





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Website : https://www.jobersg.com/