Supervise, train, coach, and evaluate the performance of retail staff to ensure high-quality customer service and help them achieve sales goals.
Store Operations:
Oversee daily operations, including opening and closing procedures, scheduling, and ensuring store cleanliness, safety, and visual merchandising standards are met.
Customer Service:
Handle customer inquiries and complaints professionally, and resolve issues to ensure a positive customer experience.
Inventory Control:
Manage inventory levels, oversee stock replenishment, and ensure merchandise is displayed, priced, and stocked correctly.
Sales and Performance:
Monitor sales performance, implement sales strategies, and prepare reports on store metrics and staff productivity.
Key skills and qualifications
Proven work experience as a retail supervisor or similar role.
Strong leadership, communication, and interpersonal skills.
Proficiency in retail operations, customer service best practices, and inventory management.
Ability to analyze sales data and create reports.
* Flexibility to work a varied schedule, including evenings, weekends, and holidays.
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