Job Description

Key responsibilities

Team leadership

: Guide, motivate, and direct a team of employees to meet daily targets and quality standards.

Performance management

: Conduct performance evaluations, provide regular feedback, and help employees develop their skills.

Operational management

: Handle scheduling, monitor workflows, and ensure the team is productive and efficient.

Training and development

: Train new hires and provide ongoing training to help employees improve their skills.

Communication

: Act as a liaison between the team and upper management, communicating goals, performance updates, and recommendations.

Problem-solving

: Address employee conflicts, customer complaints, and other workplace issues.

Policy enforcement

: Ensure all team members adhere to company policies, procedures, and safety standards.
Essential skills


Excellent leadership and interpersonal skills. Strong communication and motivation abilities. Exceptional organizational and time-management skills. Ability to provide detailed feedback and guidance. Problem-solving and conflict resolution skills.
Typical qualifications


Proven experience in a relevant role or as a supervisor. Familiarity with company policies and legal guidelines. Good knowledge of basic computer software, such as Microsoft Office. * A diploma or certificate in first-line management can be beneficial.