Job Description

Key responsibilities

Team leadership

: Directing a team to meet daily targets and performance goals.

Task management

: Assigning duties, monitoring progress, and ensuring deadlines are met.

Performance management

: Conducting performance evaluations, providing feedback, and coaching employees to improve their skills.

Scheduling

: Creating and managing employee schedules to ensure adequate coverage and balance workloads.

Training and development

: Training new hires and developing ongoing training programs for the team.

Policy enforcement

: Ensuring employees adhere to company policies, procedures, and safety standards.

Communication

: Serving as a point of contact between the team and senior management, reporting on performance and making recommendations.

Problem-solving

: Resolving employee conflicts, addressing customer complaints, and identifying issues to find solutions.
Essential skills and qualifications


Strong leadership, communication, and interpersonal skills. Excellent organizational and time-management skills. Ability to motivate and coach team members. Problem-solving and decision-making abilities. Proficiency in relevant software and equipment, depending on the industry. * Experience in a relevant field and often a background in first-line management or a related discipline.