Job Description

Job Purpose

Support the function of Training & Compliance Department :

• Administration of courses organized by the Company.
• Implement Safety initiatives for drivers and staff
• Assist in maintaining the Quality Management System.
• Other roles as assign by Manager

Responsibilities

1. Efficient Management
a) Provide efficient administration of all the training programs for our drivers. Where appropriate, call absentees and reschedule them to another class.
b) Ensure logistic arrangements for the courses.
c) Liaise with external parties on course-related matters.
d) Update training materials; and periodically review and improve on course materials.

2. Quality Maintenance
Ensure proper and prompt administration of trainees\' training records.
Ensure proper maintenance of records.
Ensure proper maintenance of records for grant submission.

3. Excellent Customer Service
Ensure that feedback/queries are replied within 5 working days from the date of feedback/queries.
Attend to drivers\' needs and provide coaching and / or counselling when necessary.

4. Productivity Movements
Contribute by identifying department process that needs improvement.
Contribute actively in company\'s ISO certification, SQC etc.

5. Others
Prepare regular and ad-hoc reports.
Conduct training in Customer Service, Safe Driving, F3 Taximeter, Payment Device and MDT in CSRS course; and any other relevant courses for the drivers.

6. Other Roles

Any other tasks and assignments given by superior as part of training and development.

Qualifications & Work Experience

• Diploma in any field
• Holds Class 3/ 3A Driving Licence
• Added advantage if incumbent has Taxi Driver\'s Vocational Licence
• Preferably with ACLP/ ACTA certification

Skills

• Preferably with knowledge of TDVL, traffic Safety Requirements, training & development experience
• Able to speak English and Mandarin/ Malay
• Good knowledge of Workforce Skills Qualifications (WSQ) Framework

Leading Mobility Solutions & Services Provider

Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation