Job Description

Position

Company Description

The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region. To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction

Job responsibilities

Opportunities & Exposure

1. Drive process optimization in Claims Management

Perform UAT (User Acceptance Test) on evolution/ enhancement of newly developed on-line tool Enhance communication & marketing of new tool Support roll-out of tool to new sites within APAC Provide training to internal & external team within APAC Identify improvement areas and develop actions plan with project committee to reduce claims

2. Drive improvement in data quality management

Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer's expectation Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools Initiate corrective actions for procedural or process deficiencies Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI's and actions plan

Profile

Qualifications

Able to commit 6 months of internship from Jan 26 to Jun 26 Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus) Good interpersonal, communication and presentation skills Strong Project Management and Change Management skills Continuous improvement oriented, open minded & Team player Customer and result oriented

Crafting Dreams Starts With Yours
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At LVMH, people make the difference in the art of crafting dreams.

Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.


Join us at LVMH, where your talent is at the heart of our collective successes.