Job Description

Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2024-89522Publication date 14/05/2024Job descriptionBusiness typeTypes of Jobs - IT, Digital et DataJob titleSupport Analyst DevOps (60806)Contract typeFixed-Term ContractJob summaryPositionIn a challenging and multicultural environment, we seek a DevOps Support Analyst to join our ISAP/DEC - Digital Excellence Center.
The ideal candidate should possess a strong background in IT support L1/2, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team.The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.Qualifications and ProfileEducation Bachelor or better - Computer Science or related field, couped with relevant industry certification, will be advange.This position requires a minimum of 3+ years of experience in supporting or developing application.Main responsibilities:- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)Mandatory:- Possesses strong analytical, logical and problem solving skills
- Technical background around industry leading DevOps tooling.
- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process/piplines.
- Good hands on experience in following technologies
o Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
o Versioning control systems: Git , AzureDevOps|TFS and SVN
o SQL scripting (SQL Server or Oracle are preferred)
o JIRA platform experience
- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)Supplementary InformationNice to Have- Experience working in the financial industry or a similarly regulated environment.

Cr\xc3\xa9dit Agricole