Cr\xc3\xa9dit Agricole CIB is the corporate and investment banking arm of Cr\xc3\xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank\'s clients, meeting their financial needs throughout the world.
Cr\xc3\xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
For more information, please visit www.ca-cib.com
Twitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/
Reference 2021-54284
Publication date 16/02/2021
Job description
Business type
Types of Jobs - Information systems / IT Project management
Job title
Support Analyst
Contract type
Fixed-Term Contract
Term (in months)
12
Management position
No
Job summary
Summary of the position:
Responsible for 1st and 2nd level of application support under the scope of Global Support (GLS). To carry out his duties in accordance to Credit Agricole-CIB security policy and quality standards as well as other relevant standards.
Main responsibilities:
\xc2\xb7 Manage and provide 1st and 2nd level of application support (Mainly, TIPLUS)
\xc2\xb7 Manage trainings and improve/develop documentation/SOPs
Main duties details:
Manage and provide 1st and 2nd level of application support
\xc2\xb7 Manage and provide efficient 1st and 2nd level of application support.
\xc2\xb7 Perform necessary analysis, troubleshoot or solve, and follow up incident, request, and problem raised by the customers and/or production in timely manner.
\xc2\xb7 Escalate and follow up incident, request and problem to 3nd level support when needed as well as change request.
\xc2\xb7 Perform health or regular check to ensure smooth running of application as well purging and archiving to achieve optimal performance.
\xc2\xb7 Initiate and propose improvement when applicable on application performance as well as application monitoring and control.
\xc2\xb7 Develop and maintain local development / modification.
\xc2\xb7 Ensure application support activity conforming to existing procedures.
\xc2\xb7 Perform pre & post health-checks after IT maintenance activities
\xc2\xb7 Timely communication to stakeholders for priority incidents and also forecast the timeline (ETA)
\xc2\xb7 Perform specific End Of Month ISIS batch follow-ups
Secondary duties:
-Serving as backup person for absent ISAP/BLI/CBI/GLS team member, when required.
-Other duties may be assigned.
Position location
Geographical area
Asia, Singapore
City
Singapour
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Degree in related field
Level of minimal experience
3-5 years
Experience
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