Job Description

About CompanyOur client is a global Fortune 100 technology provider. Their applications and hardware are best known for helping people connect around the world.Responsibilities

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

• Understand the scope of work of all projects (what is included vs what is not) and keep the team within scope
• Create relationships with clients and engage with them to understand project needs and deliverables
• Develop timelines and ensure the team adheres to completion of the project
• Plan & control costs so the project is completed within the approved budget; includes resource planning & cost budgeting
• Work with the Account Director, or other senior staff, to ensure the project meets the needs for which it was executed
• Organize and manage processes for the project team; ensuring all team members have the information they need to complete tasks
• Learn to identify, analyze, and properly respond to project risks & see opportunities; know when to involve senior leadership
• With input from Account Director, or other senior staff, acquire products or services from external sources; manage contracts; buyer/vendor relationships
• Work effectively and collaboratively within a team. Understand when to pull in talent and leadership and how to hear, consider, and adapt to inputs
• With input from Account Director, or other senior staff, define new project scopes and what is needed to execute and complete project scope; set objectives, develop a plan to achieve goals, and see the big picture
• Oversee the progress and performance of all aspects of projects; adapting the plan as needed, leveraging team talent, adherence to the budget and all client reporting requirement
• Effectively communicate with team members and utilize skills to ensure excellence of execution for clients

• Strong analytical, organizational, and critical thinking skills
• Strong communication skills, willingness to jump in, to listen carefully, and to align with team and company goals
• Must be detail-oriented
• High level of professionalism

• 3+ years of experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM
• Hands-on experience with one or more of the following Fusion modules: Oracle Management, Inventory Management, Cost Management, Shipping, Supply Chain Finance Orchestration, Global Trade Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

• Competitive salary + performance bonus
• Unlimited paid leave
• Employer-paid healthcare for employees (medical, dental, vision)
• 401(k) plan with match up to 4%
• 100% paid parental leave up to 16 weeks
• Up to $125 monthly Learning & development allowance
• Up to $100 monthly Health & Wellness stipend
• Employee referral program
• 12 paid holidays annually
• Free meals and snacks onsite (unless working remotely)

• Monday to Friday

• Oracle SCM: 1 year (Required)