Job Description

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The Company
We are seeking a Support Engineer to join a leading financial services client. You will play a critical role in delivering IT support across a high-performing and dynamic international environment. In this role you'll be the go-to person for solving complex service requests, improving end-user experience, and driving forward innovation in IT support practices. As a key member of the Global Service Desk, you'll provide 1st and 2nd line technical support and collaborate closely with end users, vendors, and stakeholders.
The Role

• Provide high-quality IT support to local users via walk-up, phone, and email, ensuring timely and effective resolution of service requests.
• Troubleshoot and resolve a variety of technical issues, from laptops and apps to infrastructure and collaboration tools, acting as the first and second line of support.
• Own the entire lifecycle of devices, making sure users are equipped with reliable, secure, and well-performing tools from day one to retirement.
• Support modern workplace technologies including video conferencing, messaging, and mobile solutions, keeping the team connected, wherever they are.
• Work closely with global teams to maintain service excellence and consistency across time zones and regions.
• Apply ITIL practices to drive efficient incident, problem, and change management, contributing to smoother operations and better outcomes.
• Monitor device health and proactively address performance issues before they impact the user.
• Get involved in shaping the future of IT support by exploring new tech, automating repetitive tasks, and sharing your ideas for smarter ways of working.
• Help boost digital confidence across the business through informal coaching and structured training where needed.
• Collaborate with security and infrastructure teams to keep systems compliant, protected, and aligned with business standards.

Your Profile

• Degree in Information Technology, Computer Science, or equivalent.
• ITIL Foundation v3 (or later).
• 3+ years in a global service desk or support environment.
• Hands-on experience supporting a wide range of enterprise applications.
• Involvement in ITIL-based change and problem management processes.
• Familiarity with mobile device management tools and best practices.
• Working knowledge of cloud-based technologies.
• Basic experience with scripting tools.
• Exposure to automation tools and technologies to streamline IT operations.
• Experience using unattended software deployment solutions in a corporate environment.
• Comfortable supporting a diverse, global user base across multiple time zones.
• Familiarity with major incident management protocols and escalation practices.

Apply Today
Please send your resume, in WORD format only and quote reference number GO13251301, by clicking the apply button. Please note that only short-listed candidates will be contacted.
Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404
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