Job Description

Location: Singapore, Singapore

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world\xe2\x80\x99s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Thales Avionics Services Worldwide is responsible for the support and services of avionics aftermarket products and services within the airline industry. In October 2016, AvioVision, "AVIOBOOK", was acquired by Thales. With that acquisition Thales is able to extend its Electronics Flight Bag offer, ranging from full systems to state-of-the-art applications. The combination of Thales and AVIOBOOK capabilities are developing digital solutions for airlines and their crew with a broad range of operational applications leveraging Thales\xe2\x80\x99 expertise in avionics, airborne connectivity, data analytics and ground support platforms.

Responsibilities:

• Support the customer through phone, meetings, ticketing system
• Test, optimize and write out procedures for the team
• Work closely with other departments through Slack, meetings and ticketing systems
• Send out communications about upcoming releases, maintenance, downtimes
• Work out feature requests in detail, understand what the customer wants and needs
• Translate technical lingo into normal language
• Be part of the 24/7 team one week every 5-10 weeks
• Incident/change/problem management
• Write out RCAs
• Understand Java, Angular, Swift, XML, CSS, \xe2\x80\xa6
• Logically and analytically assess issues
• Be aware of new changes, existing bugs, known issues throughout our product
• Keep yourself up to date about internal processes like release and deployment management
• Prioritize workload in function of ticket severity and SLAs
• Deliver second line support and tackle the advanced issues

Requirements:

• Minimum 5 years of experience in a similar support role in a software development company
• Bachelor\xe2\x80\x99s degree in informatics or computer science or equivalent through experience
• Experience with the Jira/Confluence/Bitbucket/\xe2\x80\xa6 suite
• ITIL knowledge
• Working experience of Linux, Java, Angular, XML, APIs, REST, and more

Others:

• A rotating schedule of 3 days work, 3 days off will be required.
• 12 Hour shifts starting from 8am to 8pm Singapore time, or 9am to 9pm during US daylight saving time.
• Physical Environment: Telework is applicable.
• Will require to work in office at least 3 days a week
• Domestic and/or international travel will be required to support customers on site. (level of travel varies and can be on short notice).
• 3 weeks training in Belgium to start
• Willing to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote team

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales