Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion \xe2\x80\x93 it\xe2\x80\x99s a place where you can grow, belong and thrive.Your day at NTT DATA The Associate Service Delivery Governance Specialist is an entry level subject matter expert, responsible for learning the required skills to assist with the establishment and maintenance of an effective governance framework for service delivery operations.This role works closely with cross-functional teams to ensure compliance with service level agreements (SLAs), track key performance indicators (KPIs), and drive continuous improvement initiatives to optimize service delivery processes.What you\'ll be doingKey Responsibilities:

• Supports document review and management.
• Receives detailed instructions to control and manage changes to standard operating procedure.
• Assists with identifying potential risks and vulnerabilities in service delivery processes and contribute to the development and implementation of strategies to mitigate these risks.
• Supports governance of execution of automation projects.
• Assists with service delivery audits and assist in the implementation of audit recommendations. Receives detailed instructions for the successful renewal of ISO certifications on ISO 9001, ISO 20000-1, ISO 27001 and ISO 22301.
• Supports the adherence of utilization tracking across cross functional teams.
• Performs any other related task as required.

Knowledge and Attributes:

• Entry level knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library).
• Displays analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels
• Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work
• Entry level project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines
• Motivated professional with a passion for establishing effective governance practices and optimizing service delivery operations.

Academic Qualifications and Certifications:

• Bachelor\'s degree or equivalent in Business Management, Internal Auditing, Compliance or a related field.
• Desirable certifications include, ITIL and Six Sigma.

Required Experience:

• Entry level experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

Workplace type: On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

NTT Corporation