Job Description

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data * Handle incoming hotline and mailbox enquiries to resolve respondents' issues * Compile, re Conduct survey interviews via outbound calls and field visits to collect timely and reliable data Handle incoming hotline and mailbox enquiries to resolve respondents' issues Compile, record, input survey returns and data accurately into the system Conduct data verification of completed survey cases to ensure accuracy and reliability of data Establish and maintain relationship with respondents throughout the project period Ensure that the given KPI are being met based on the project timeline Provide status report to the supervisor Working Days & Hours: 5 days across Monday - Sunday, Up to 44 hours per week. Location: Newton Contract Duration: 6 months renewable Requirements: Strong phone and verbal communication skills along with active listening Experience with Key Performance Indicators (KPIs) preferred Willing and able to persuade respondents to participate in surveys Excellent customer service skills - Focus on quality and customer service Exceptional listening and analytical skills Excellent interpersonal skills Excellent problem solving and negotiation skills Able to work in high pressure, stressful situations Solid time management skills Selected candidates are required to complete the training course and passed the tests based on the given criteria By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at I also acknowledge that I have read, understood, and agree to the said Privacy Policy.