Job Description

The Infrastructure Technology Senior Lead Analyst is a senior-level position responsible for managing and guiding assigned team members that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

Ability to communicate and explain infrastructure costs, methodology, infrastructure buy/sell changes and infra opportunities to senior Application Technology team.

Own and present Monthly Operating Review (MOR) to Regional Chief Information Officer (CIO) for Technology, with contents on productivity, book of work, estate hygiene, cyber security matters and infrastructure stability performance.

Lead the project team to conduct work on a variety of high-impact, high-profile problems/projects such as creating complex project plans and conducting project-related research

Appropriately select and communication of End User product knowledge and services to Technology and Business departments.

Conduct responsibilities such as quality control, work allocation, coaching/mentoring, ensuring ongoing compliance with regulatory requirements

Evaluate controls to help mitigate negative outcomes through prevention, detection and correction

Understand diverse stakeholder needs and share and influence stakeholder expectations

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

10+ years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

Experience in managing projects, leading operational process change and improvement and delivering infrastructure technologies products and services

Experience in financial services or large complex and/or global environment preferred

Experience developing projects for the identification of best practices (design of metrics, analytical tools, benchmarking activities and related reporting) Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience

Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail

Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment

Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

#LI-Hybrid



Job Family Group: Technology



Job Family: Infrastructure



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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