Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role of Business Practice team

The Business Practice team will be the cornerstone of EASRE by being the voice of LOBT practitioners and actively participating in the co-creation, design, and execution of the enterprise objectives.

These objectives are around a few key missions:

• Modernizing applications with tangible outcomes in terms of time to market and application stability. Resiliency and delivery cadence should improve together, and existing programs are being merged to achieve a single consistent objective, not only for all critical applications but also to the entire technology estate.
• Defining and running the Technology Productivity program of the bank. Optimization programs for developers and SRE staff are in place for several years within the bank. Additionally, as the technology workforce has significantly increased within the bank, the technology unit is looking at best practices and relevant tools and levers to support its activities at different levels: squads, platforms, or enterprise.
• Managing Technology Debt. Similarly, the growth of the technology estate means an increase in technology debt which needs to be managed appropriately. This requires dedicated effort inside each LOBT which in turn needs to be explained to the business. Each technology comes with its own constraint, cost and advantages, the trade-off of these choices needs to be managed.
• Bringing the tools that help LOBT developers and SRE staff being as efficient and compliant as possible in their own mission. As EASRE maintains the set of tools to plan, build, test, release and manage applications, these sets of tools need to remain relevant, ergonomic, fast, and compliant.
• Bringing LOBT knowledge into Critical Situation Management. For any potentially severe incident, the Incident Team is reinforced by the business and technology knowledge brought in by the Business Management Team. The objective is to bring situation awareness, help assessing alternative solutions, root causes, or actions that will need to be taken in order to help with the resolution and the management of the incident. For this purpose, central knowledge of the LOBTs need to be maintained within EASRE.
• Transforming the way the EASRE department works to be data driven, for example by making data-driven decisions on change risk assessment, technology adoption maturity, or governance & compliance.

These programs are all essential for the management of technology within the bank and cannot succeed if they are not thought for and designed for the LOBT while ensuring compliance with the various regulations where the bank operates. The EASRE business practice team has for mission to be the bridge between the central team and the LOBTs.

Responsibilities

• The role will have to co-create, design, and collaborate closely with the LOBTs and Tech units on the implementation and adoption of enterprise initiatives driven by EASRE. Actively promoting the initiatives and the respective collaboration within Tech community
• A technologist with a good understanding of the banking business/product knowledge and/or different technology stack or with application support experience, the candidate also needs to have track records on delivering change or transformation program, an ability to negotiate, and a will to relentlessly improve the technology practice of the bank
• The role will be responsible to support the Critical Situation Management - an independent party to manage IT incidents under critical situation for oversight and timely execution of impact assessment, recovery, communication, and post recovery
• Demonstrate good leadership skills and creative problem-solving skills
• Demonstrate strong quantitative, analytical and conceptual thinking skills
• Have good knowledge of risk and compliance framework, especially in financial services industry
• Have excellent communication skills in particular an ability to communicate complex, technical concepts
• Be able to function effectively under pressure in environments of rapid change and conflicting demands
• Demonstrate experience in delivering results in an ambiguous and changing environment
• Demonstrate continuous improvement, quality methodology and project/operations delivery skills
• Some knowledge of risk and compliance framework, especially in financial services industry

Requirements

• Bachelor or equivalent work experience

• Past experience in banking/financial services industry as an application developer/manager and/or infrastructure/information security management will be advantageous
• Minimum 6 to 10 years of work experience in technology
• Minimum 3 years in managerial role (for VP position)
• Minimum 3 years in technology project management (for VP position)

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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