Job Description

What the role is:
As a System Analyst/ Senior System Analyst in Human Resources (HR) Digital Office, HR Solutions and Capabilities Division, you will combine system operations expertise with service design capabilities to optimise HR system operations processes and ensure operational readiness. You will analyse business needs, implement enhancements, and provide technical advice while collaborating with HR stakeholders to ensure systems align with organisational business processes.
What you will be working on:

• Analyse and enhance system functionality through continuous evaluation and improvement initiatives, identify opportunities for process optimisation o Partner with HR stakeholders to develop user journeys to identify pain points and opportunities that can be addressed through streamlining processes or system enhancements o Lead troubleshooting efforts and solution development, including system enhancement testing and data analysis to provide insights for issue resolution, as well as managing end-to-end service recovery exercises o Collaborate with MOE's HR and digital innovation teams to implement technology solutions to enhance service recovery processes

What we are looking for:

• Background in Human Resources, Business Management/ Administration, preferably with a minor in Information Technology/ Systems o Good understanding of HR processes and experience in HR operations o Strong analytical and problem-solving capabilities with excellent communication skills o Excellent vendor and stakeholder management abilities o Proficiency in HR and Payroll systems and related software (e.g. SAP), and/ or experience in public sector or large-scale system operations, service design, UX research, or system simplification would be an advantage In general, applicants can expect to hear from us within 3 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 5 weeks of the close of the window. As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination. Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment. If you are facing issues submitting your application through the Careers@Gov portal, please contact us at Careers.gov.technicalhelp@psd.gov.sg for assistance.

About Ministry of Education:
The wealth of a nation lies in its people - their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation. The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well-rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.