Job Description

System Analyst

Date: 27-Jun-2022 Location: Singapore, Singapore Company: Singtel Group
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Delivery

• Accountable for development and execution of a coherent and aligned Billing and Customer Care delivery strategy, to achieve the in year objectives.
• Ensure that projects undertaken consistently meet all aspects of quality, time and cost.
• Ensure program/project delivery in accordance with Singtel IT strategic standards.
• Accountable for quality, on-time and customer satisfaction

Consulting

• Uses professional knowledge, experience and technical expertise to respond to questions and facilitate problem solving.
• Generally advises, influences and guides customers and business partners over whom there is no direct authority

Strategic Sourcing

• Retain IP in heavy outsourced environment
• Develop various sourcing strategies to get the most cost effective outcome from vendors

Architecture

• Ensure architectural standards, guidelines, policies and best practices for technology and applications.

Relationship Management

• Strategic vendor management, business, IT and provider alignment.
• Maintains and forms alliances with recognized experts and with decision makers.

Requirenents:

• Degree in Computer Science, IT, software or computer engineering fields or equivalent.
• Minimum 3 years of relevant IT experience, preferably with Telco experience

• Experience in managing multiple business stakeholders and vendors
• Strong understanding of architectural principles and industry standards
• Experience in delivery in a complex and high-pressure environment
• Detailed understanding of the end-to-end software life cycle, operational and support procedures and processes