Job Description

7 July 2023

We are looking for a System Analyst to be a part of a command centre team to handle Incident and Problem Management in the Banking sector.

Mandatory Skill(s)

• Degree in Computer Science, Information Technology or related discipline;
• At least 3 years of experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution;
• Exposure in Software development life cycle;
• Experience with event monitoring, incident or problem management tools;
• Knowledge and experience in MS Excel.
• Excellent communication and interpersonal skills, and able to work well with cross-organizational teams;
• Strong analytical and problem-solving skills.

Desirable Skill(s)

• Familiarity with Programming like Python, VBA.
• Knowledge of Trading, Risk, Treasury and Markets applications.

Responsibilities

• Work as a part of a Command Centre team to handle Incident and Problem Management;
• Responsible to assess and validate major incidents and manage notifications and escalations as defined in the major incident management process;
• Involved in the management and coordination of recovery actions and plans for major incidents to resolution;
• Provide timely and informative updates to management, stakeholders, and users until incident closure;
• Lead major incident technical bridge call and provide direction if further escalation is required;
• Ensure that accurate timelines of recovery plans and activities on major incidents are documented;
• Participate in post-incident root cause analysis (RCA) as required and follow up on improvement plans;
• Understand and track outstanding actions, and improvement plans for incidents escalated to Command Centre until closure;
• Provide monthly incidents trend updates to stakeholders, users and management;
• Be able to manage incidents on a 24X7 on-call rotational basis;
• Analyse opportunities for automation, implement automation and should be an Excellent Team player.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Neeraj Bedwal at quoting the job title.

Lead Technology Recruitment Specialist
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Sciente Consulting