Job Description

Changing communities for the better starts with you
Join us on our mission to change the world.
Civica is a global organisation of over 5,000 employees, providing vital cloud software to public services resulting in better outcomes for people and communities.
We do this by collaborating with a large number of organisations including schools, libraries, local councils, state governments, and healthcare and community organisations, applying innovation and creative thinking.
We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.
In our team we have some truly amazing people - smart, passionate, fun. And there's plenty of room for you to join us.
So are you ready to become part of our vision in building a better world though smart software and cloud services?
What does it take to become a Civican?
Civica is looking for an experienced System Architect Manager to join our growing team. The individual will be responsible for the implementation and improvements of applications or services within the organisation and customer environment, focus on detailed technical decisions and how they will deliver desired business outcomes and leading the delivery technical team and ensure the highest levels of accessibility, optimisation and security.
A day in the life...

• Responsible for leading the system and engineering team in delivering cloud and application service.
• Participate in RFP/RFQ and ensure that requirements/deliverables can be met by the delivery
• Responsible for implementation of application and infrastructure systems cost-effectively.
• Responsible for managing stakeholders, fixing any reliability issues and managing budgets.
• Monitoring test performance of applications, foreseeing potential bottlenecks and identifying possible efficient solutions
• Work with project manager in managing IT partners/vendors to ensure their scope of work are met.
• Continually assessing infrastructure stability, security posture and application improvements, including cost reduction, performance, etc.
• Responsible for responding to internal and external audits on the system.
• Oversight of infrastructure including installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Continual maintenance of security, including backup and redundancy strategies.
• Consistently and successfully provide guidance to 2nd and 3rd level support.

Duties and responsibilities of your role may change from time to time to meet the needs and requirements of the business.
We welcome your unique talents
Please apply for this role if it would make you excited to come into work every day.
There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
You possess the following qualities:

• Diploma or Bachelor's degree in computer science, IT, or a related field
• 6 to 10 years of experience in system administration, including installing, configuring and troubleshooting Windows server-based environments, Active Directory, GPO, anti-virus etc.
• Demonstrated ability to communicate the complexities of technical solutions and problems in oral and written form.
• Desire to work alongside the team to help design information and operational support systems
• Strong understanding of Instruction Manual (IM8) and Application Infrastructure Standards (AIAS)
• Proficiency in Server, Network, Security, Storage, Virtualisation, Backup, Disaster Recovery, Monitoring, Containerisation and Cloud technologies (Preferably Azure)
• Ability to see potential issues and proactively ensure the highest levels of systems and infrastructure accessibility
• Ability to work with developers to implement releases and fixes
• Competency in writing and maintaining custom scripts to increase system efficiency and reduce required human intervention
• Knowledge in automation software (e.g. Puppet, Azure DevOps)
• Hands-on experience with scripting (e.g. Powershell, Bash, Python)
• Strong networking knowledge (OSI network layers, TCP/IP, DHCP, DNS)
• Experienced in networking and security appliances (e.g. Next generation firewall, Load balancer, web application firewall)
• Ability to interpret written requirements and technical specifications documents
• Excellence in communication as a liaison with vendors and other IT personnel to resolve issues with strong technical writing skills
• Competency in writing technical documentations and workflow processes (e.g. Network diagrams, access control, etc)
• Ability to communicate complex, technical design and solution with internal and external stakeholders
• Proven strong leadership and initiative in problem solving.
• Effective interpersonal skills and collaborative management style to include teamwork and team building ability
• Flexible in a fast-paced dynamic environment with shifting roles and responsibilities
• Ability to work on multiple projects simultaneously
• Excellent time management skills and self-motivated
• A self-starter person with an interest in learning new technologies and keeping up to date with the latest technologies

Why you'll love working with us
We know that when our people are happy they will work better and have greater work satisfaction.
So here at Civica, we look after you. Here's what you can expect:
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
Flexible work - we have the technology and tools to support you to work from that tropical paradise you've dreamed of... or even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues
We're all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
Focus on learning - there are heaps of opportunities to enable you to grow and be your best.
Apply for this job - Become part of something special
Do you see yourself in this role? If so then we would love to hear from you. Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.
Requirements: