Job Description

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The End User Platform engineers will be the subject matter expert to assist on the administration and support of the M365, end user support and system. The engineer will require to be equip with M365 administration knowledge, Windows 11 knowledge and operation experience for setup of M365.
System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS

• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

• Evaluate and propose hardware and software upgrades (e.g. Tech Refresh) to end user equipment

• Collaborate with the IT support team to resolve escalated issues and coordinate with vendors for hardware repairs when necessary.

• Perform imaging and reimaging tasks for desktops, laptops, and servers, ensuring standardization and security compliance.

• Provision new and existing endpoints and servers, including installation, configuration, and lifecycle management.

• Solid Level 2 troubleshooting skills across hardware, software, and basic network issues (e.g., DNS, DHCP, TCP/IP).

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues

• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system

• Maintain up-to-date network diagrams and technical documentation

• Maintain accurate documentation of processes, configurations, and troubleshooting steps

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion

• Conduct annual internal IT assessment and provide actionable recommendations

• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security

• Deploy cloud servers with an open-source virtualisation

• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services

• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services

• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category

• Fulfil the requirements of Information Security Management System standards

• Strong understanding of Active Directory and Group Policy management.

Others

• Any other ad-hoc duties as required by the company from time to time

• Diploma or Degree in Information Technology or a related field

• Minimum 5 years of relevant experience in a desktop support or IT infrastructure role.

Skills Required