Job Description

24 June 2024We are seeking a highly motivated and skilled System cum Desktop Engineer with expertise in Linux and Windows 10 and 11 operating systemsMandatory Skill(s)

• Diploma or Degree in Computer Science, Information Technology, or Engineering;
• At least 2 years of experience as a System cum Desktop Engineer or similar role, with a focus Windows 10 and 11 operating system;
• Strong knowledge of desktop hardware components, peripherals, and their configuration;
• Experience as a System administrator, provide support ,troubleshoot and maintain computer servers and networks;
• Proficiency in diagnosing and resolving technical issues related to desktop computing;
• Familiarity with software deployment tools and methodologies;
• Experience with Active Directory, Group Policy, and system security configurations;
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
• Strong problem-solving skills and the ability to work independently and collaboratively in a team environment.

Desirable Skill(s)

• Knowledge in networking technologies encompassing Fortinet, Sophos, Cisco switches, routers, and firewalls;
• Relevant certifications such as (MCSE)/ (CSEP).

Responsibilities

• Install, configure, and maintain Windows 10 and 11 operating systems on desktop computers, laptops, and other end-user devices;
• Diagnose, troubleshoot, and resolve hardware and software issues related to desktop computing, ensuring minimal downtime and disruption to end users;
• Collaborate with cross-functional teams to deploy software applications, updates, and patches across the desktop environment;
• Implement and manage security measures, including antivirus software, firewalls, and encryption, to safeguard against potential threats and vulnerabilities;
• Monitor and optimize system performance, ensuring efficient utilization of hardware resources and responsiveness of user applications;
• Provide technical support and guidance to end users, addressing inquiries, resolving problems, and offering training as needed;
• Create and maintain documentation related to system configurations, processes, and troubleshooting procedures;
• Participate in IT projects related to desktop infrastructure upgrades, migrations, and technology refresh initiatives.

If you are interested in this role, click on the Apply to this job button below or you could also write in with your CV to Juhi Dwivedi at quoting the job title.EA Reg No.: R23112291
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