Job Description

The role requires the incumbent to maintain, monitor, and support the infrastructure environment, including data centers, servers, and virtualization environments.The successful candidate will also diagnose and resolve complex hardware, software, and connectivity problems while ensuring high-quality IT service delivery through proper testing, quality assurance, and documentation.Responsibilities

• Maintain, monitor, and support the infrastructure environment and/or facilities, including:

• Data Centers
• Physical Servers
• Virtual infrastructure and virtual machines (VMware, Hyper-V, Nutanix AHV)
• Windows Servers and Linux
• Storage (NetApp, DellEMC)
• Backup & Restore (Veeam)
• VMware Horizon & Citrix
• Azure & AWS cloud
• Work on multiple cross-functional base work initiatives and projects.
• Diagnose and resolve complex hardware, software, and connectivity problems.
• Ensure high-quality IT service delivery through proper testing, quality assurance, and documentation preceding complete rollout and normal operation.
• Participate in providing accurate budgetary figures and cost/benefit justifications for the IT Data Center Manager.
• Manage and participate in IT projects whenever required.
• Follow change management processes, providing change request initiation, control, and impact assessment.
• Develop and maintain processes, procedures, standards, and documentation to support successful operation of the server and storage infrastructure.
• Manage third-party services needed to provide IT services according to business requirements.
• Provide guidance and ensure IT security and continuity, including security patching, software and hardware updates, malicious software prevention, detection, and correction.
• Develop and support security processes.
• Ensure relevant backup and recovery of data, software, and system configurations to support the IT Disaster Recovery plan.
• Provide a stable, secure, and auditable server environment to enable efficient use of business applications and data.
• Ensure software compliance within the server and storage infrastructure area.
• Responsible for technical roadmap development, implementation, and improvement of Server and Storage Infrastructure for regional and global systems.
• Responsible for capacity and resource planning for Server and Storage Infrastructure supporting regional and global systems.
• Responsible for planning changes, upgrades, tuning, and patches of regional and global systems together with partners and the rest of the Enterprise Operations Team.

• Bachelors degree in computer engineering, computer science, or any other IT-related field.
• Technical certifications from main technology vendors such as VMware, Microsoft, Cisco, Nutanix, NetApp, Veeam, Citrix, etc., are desirable.
• 6-8 years of relevant experience in data centers and server operations.
• Fluent in English.
• Exceptionally well-organized with attention to detail.
• Solid networking and interpersonal skills.
• Ability to work well both in a team and independently.

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