Job Description

Company DescriptionHOTEL OVERVIEWStrategically located in the heart of Singapore\xe2\x80\x99s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swiss\xc3\xb4tel The Stamford are the gateway to explore Singapore\xe2\x80\x99s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia\xe2\x80\x99s largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swiss\xc3\xb4tel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.
• Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.
• Perform/handle backup operations and tape management.
• Perform/handle system failures and recovery procedures.
• Maintain user accounts, user environments, directories and system security.
• Provide Desktop support
• Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite
• Administrate Servers and IT infrastructure appliances
• Apply System patches and updates
• Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades
• Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues
• Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors
• Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved.
• Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
• Ensure timely user notification of maintenance requirements and impact on system availability.

Qualifications

• 2 years Computer Operations and Networking
• Microsoft Operating Systems
• Microsoft Application products such as Word, Excel, Access, Powerpoint, Visio, Project, etc.
• Basic Networking knowledge ( TCP/IP, LAN, WAN)
• Knowledge of Hotel Application Systems is a plus
• Must be able to work shift, including weekends and Public Holiday

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Fairmont