Job Description

As the System Analyst, you will be providing technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements. You are also As the System Analyst, you will be providing technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements. You are also responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system. Roles and Responsibilities: . Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks . Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities . Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity . Defect fixes and resiliency related improvements . Assist in training . L1 to L2 support and assist investigation of user reported issues . Develop mitigating and/or preventive solutions Requirements: . Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline . 2-3 years of Technical / Application Support experience on multi technology platforms . ITIL v3/v4 certification and strong service oriented experience / background preferred . Strong Knowledge and understanding of IT industry environment and business needs . Proven experience supporting Web / Mobile / Client based applications . Experience in Application or Infrastructure Monitoring Tool