Provide direct end-user support on PC Software & Hardware issues
Conduct server & workstation installation and software deployment, upgrade and troubleshooting
Conduct installation, configuration, troubleshooting of various hardware devices
Provide support for resolving Windows operation system & applications issues.
Provide simple hardware repairing such as hard disk replacement.
To isolate IT related problem and escalate to the next level support when required
Provide tasks management and escalation coordination
Requirements
Diploma holder in IT / Engineering or higher
Experience in PC/Server hardware installation, network and printer setup and troubleshooting
Familiar with Microsoft Windows Server and workstation installation, configuration and troubleshooting
Able to provide troubleshooting of various Windows10, 11 and Microsoft 365 app issues
Good knowledge in Active Directory, Disk Encryption, basic Server Administration and VPN
Practical experience in IT Helpdesk environment will be an advantage
Highly responsible, able to work independently and communicate effectively with business end-users
Strong analytical and problems solving skills
Candidates without relevant working experience can apply for Systems Engineer Trainee.
Job Types: Full-time, Permanent
Pay: $3,500.00 - $4,500.00 per month
Work Location: In person
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