Job Description

• Yearly renewable contract
• Working Location: Novena

• Manage system changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Monitor system according to standard operations procedures.
• Identify, research, and resolve technical problems
• Be able to effectively operate within set guidelines, policies and procedures, and able to execute instructions with minimal supervision
• Provide supporting documentation, reports and other information to management (e.g. system utilization reports)
• Provide support to users on a variety of system technologies including Microsoft Windows Server OS, VMWare, etc.

• Diploma/Bachelor degree in Computer Information Systems or related field
• Minimum 2 years working experience relevant to functional area.
• Able to work under pressure and odd hours during peak project period
• Windows Server Certification (e.g. MCSA: Windows Server 2008, MCSA: Windows Server 2012)
• Knowledge in Server/Virtualization (Windows), Hypervisors (Vmware), AD, DNS