Job Description

:

System Engineer, you provide second level service desk support to clients and staff to ensure all services are delivered and completed within agreed KPIs and SLAs. You will work in a close, supportive team made up of frontline and other Level 2 techs, supported by senior teams as escalation points and a strong ethic of we are all in this together. You may also be required to attend client sites for installation / diagnosis of problems as required. Description for Internal Candidates

Responsibilities:

• Resolving scheduled incidents and service requests from clients assigned by the Service Desk Team Leader, escalating to the senior teams where required.
• Primarily providing remote support to troubleshoot and resolve customer pain points, keeping the customer up to date at all times with the status of the work
• Citrix and Remote Desktop application, system and printing support in addition to local workstation support
• Troubleshooting and administrating Active Directory, Group Policy, and the Microsoft 365 suite including Exchange and SharePoint administration
• Performing initial network troubleshooting and diagnosis
• Log minimum hours for customer facing time and queue management to meet KPI's
• Mentoring and taking escalations from the frontline team
• Occasional after hours phone, onsite work, project work and server maintenance tasks if called upon

Requirements:

• Strong desktop support skills for Microsoft Windows 7 through 10/11, Apple system experience also valuable. Applicants should have strong troubleshooting knowledge of the Microsoft Office desktop apps.
• Practical knowledge and experience working with Windows Server from 2008 through 2016/2019
• Experience with troubleshooting and administrating Terminal Services, RDP, Citrix server roles
• Administration of Exchange 2010 through 2016 with Microsoft 365 Exchange
• Experience with VOIP systems such as such as 8x8/3CX/Mitel/Skype for Business
• Knowledge of printer configuration for print servers, scan to email, pass-through in Citrix etc
• Exposure to VMWare and Hyper-V technologies from a simple maintenance and troubleshooting perspective will be highly regarded
• A solid understanding of Networking including Firewalls, routers and managed switches
• Certifications (Microsoft/ITIL) would be advantageous
• Your strong communications skills will be required to work with a diverse range of stakeholders

About Us:

FUJIFILM Business Innovation is committed to continue offering innovations to businesses globally to help maximize their organizational strengths. We have pioneered numerous technologies and accumulated expertise since our establishment as Fuji Xerox in Tokyo in 1962, to build an environment that encourages the use of one's creativity by effectively adopting information and knowledge. Our portfolio includes conducting R&D, manufacturing and sales of world-class multifunction printers, production printers and IT solutions, as well as business process outsourcing services.

On April 1, 2021, FUJIFILM Business Innovation changed its name from Fuji Xerox to a name that embodies its commitment to continue as a company that always pursues business innovation.

About the Team: At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.