Job Description

About our client:
Established in 2007 in Bengaluru, our client has evolved into India's largest and a global leader in staffing and workforce solutions. It is positioned as a distinguished B2B business services provider, empowering enterprises with digital-first staffing solutions and forward-thinking strategies. With over 20 years of experience, they combine deep industry expertise and future-ready digital platforms to deliver modern, on-demand staffing and recruitment services.
With close to 4,59,000 employees across eight countries, our client partners with over 3,000 organizations in industries such as BFSI, Retail, Telecom, Manufacturing, IT, and Global Capability Centers. Their commitment to excellence and workplace culture has earned consistent recognition. In just 17 years, our client has grown from a start-up into a trusted global workforce leader.
Responsibilities:

• Provide application L1/L2 support and system checks (CPU, disk usage, logs, services).
• Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations.
• Monitor application health and system alerts, escalating issues as needed.
• Log incidents and service requests in the ticketing system, ensuring timely resolution.
• Coordinate with L3 teams and vendors for issue escalation and follow-up.
• Perform routine maintenance tasks, such as application updates, patching, and backups.
• Maintain clear documentation of issues, fixes, and procedures.
• Participate in system testing, deployment, and post-deployment support activities.
• Assist in user access management and configuration tasks.

Requirements:

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent.
• Minimum 2 years in application maintenance, support or server infrastructure setup.
• Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs.
• Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack.
• Experience with cloud orchestration, configuration management and auto-scaling techniques.
• Thorough knowledge of networking, routers, switches, and WiFi setup.
• Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage.
• Good knowledge of storage technologies, such as NAS, SAN, SDS.
• Experience with automation tools such as Salt/Chef/Puppet/Ansible.
• Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.
• Experience in using software version control.
• Knowledge of IT security standards, for instance from CIS or IM8.
• Experience in IT security policy management and enforcing IT security.
• Knowledge of computer hardware components and ability to restore faulty servers to working condition.
• Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.

Skills Required