Job Description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.What will you do?
1.Operations and Monitoring
Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.2.Fault Rectification
Diagnose and troubleshoot basic system faults and technical issues.
Apply corrective measures to restore normal operations within defined timelines.
Collaborate with internal teams to resolve recurring or critical issues.3.Reporting and Documentation
Maintain accurate and detailed operational log reports during shifts.
Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.4.Communication and Coordination
Act as a point of contact during operational shifts for updates, escalations, and notifications.
Ensure seamless handover of duties and information between shifts.5.Compliance and Standards
Adhere to organizational and regulatory standards for system operations and fault management.
Participate in periodic reviews and audits of operational processes.The ideal candidate should possess:

• ITE Information Technology, Telecommunications, or related fields.
• Prior experience in system monitoring, operations, or technical troubleshooting is an advantage
• Strong analytical and problem-solving skills.
• Proficiency in using monitoring and reporting tools.
• Effective communication skills for coordination and reporting.

Work Environment

• 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
• Fast-paced environment requiring attention to detail and adaptability.
• This position offers a unique opportunity to gain hands-on experience in Comcenter operations, ensuring critical systems' uptime and performance.

We are driven by our AEIOU beliefsxe2x80x94Adventure, Excellence, Integrity, Ownership, and Unityxe2x80x94and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.Learn more about us at ncs.co and visit our LinkedIn career site.

Singtel