Job Description

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POSITION: Systems Operations Lead
REPORTS TO: Systems Operations Manager

: Why you and why us?
This position is responsible for resolving complex customer service issues that may have escalated to a Leadership level. You will provide coaching and feedback to associates when needed.

Essential Functions: The nuts and bolts

• Be a visible and accessible resource for Merchandise Operations including, clarifying SOP\'s, and providing guidance as needed
• Proactively communicate care center, brand, policy and procedure information/updates to associates
• Lead through example by performing department tasks safely, correctly, and quickly; demonstrating integrity and acting in a responsible and accountable manner
• Track potential performance and coaching trends
• Establish and maintain effective relationships with associates, peers, and managers within the organization
• Assigning and managing daily workload for the department
• Perform other duties as assigned

Qualifications: What you need to apply

• Strong interpersonal skills including a solid \xe2\x80\x9cteam player\xe2\x80\x9d orientation
• Ability to work effectively and cooperatively as a team with other associates, supervisors, and managers
• Demonstrated flexibility, adaptability, independent decision-making skills, and effective problem-solving skills
• Working knowledge of computers, Internet, and Microsoft Office applications
• Effective communication (verbal and written) and the ability to foster open communication between associates

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Empathize and show effort: Because we care

Develop a People First culture that allows associates to grow and succeed

#LI-KW1

About Us:

About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we\'re always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The Asia team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability. Find out more about us at our !

Williams-Sonoma