Job Description

:Details of the Division and Team:You will be part of resolution desk within wealth management (WM) APAC supporting wealth management application.Resolution desk will be the first point of contact for WM APAC business / Operations on any queries they might have on the Wealth management application.Role would require candidate to work with business / operations closely to solve the problems which they might face in wealth management application which could be a business queries / system issue / training issue / process issue.Understand the user issue and provide support to solve the problem end to end. In terms of business-related queries / system related queries / training related queries, resolution desk is expected to solve the problem by referring to user guides and if the issue reported is related to bug in system or infrastructure in system redirect to the respective teams to fix the problem and communicate to user on the update.Functional Testing would be another focus area where candidate needs to support/test/coordinate on behalf of users, operations, and testing teams potentially including test plans, test cases, test-data and review of interface testing, between different applications, when required.What we will offer you:A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That\xe2\x80\x99s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:Flexible benefits plan including virtual doctor consultation servicesComprehensive leave benefitsGender Neutral Parental LeaveFlexible working arrangements25 days of annual paid leave, plus public holiday & Flexible Working ArrangementYour key responsibilities:Support user functional/business queries via phone / emailsWork closely with business and IT Vendor / IT L3 support team to get the issue resolved based on the priority.Manage end to end co-ordination of the tickets assigned with prioritization of incoming requests.Make proposals to further improve business processes and enhance value of the Service Desk, focusing on lean and value-added services for end-customers; respectively minimize overall outsourcing cost for DB.Understand the business process and WM operations to support business queries.Close interaction and relationship building with key stakeholders from both Business and Technology.Your skills and experience:Minimum 5 years of relevant experience as a Business Analyst in Banking industry.In-depth knowledge of banking operations processes (EG: Wealth management) on trading on different products like OTC, structured products, securities, and settlement.Knowledge in using any core platform like Avaloq, T24 from systems point of view of how transactions are to be booked / processed in a core banking system e.g. different legs of complex products, fees schedules to be set-up in the system, etc is required.Proven experience in a client/ front office facing role from an operational point of view.Knowledge in SQL data extraction.Some experience in production support.Works closely with all relevant stake holders and co \xe2\x80\x93ordinate end to end for the problem raised to get the resolution until remediation.Confident and take the ownership of a problem to be a single point of contact for tickets assigned until it is resolved.Cross country interaction and relationship building with specific focus on SG & HK region.Excellent interpersonal and conflict resolution skills, ability to interface with all levels of management.Expectations and stakeholder managementAbility to effectively prioritize and multi-task in a high-stress, high-pressure environment.Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.How we\xe2\x80\x99ll support you:Coaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerCoaching and support from experts in your teamAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.Deutsche Bank & Diversity.Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank