Job Description

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Details of the Division and Team:

Global Network Services aims to position Deutsche Bank as a technology led company by connecting our Clients, People and our systems with stable, secure, agile and innovative network services. Global Network Operations delivers uses leading tools, processes and systems to provide L1, L2 and Advanced services support to ensure stability of Deutsche Bank.

Join a talented and passionate team of solution oriented Network engineers.

As a Level 2 Network Operations Shift lead in Global Network Services, you will be exposed to industry leading SDN, DCN,Cloud and Security technology.

Your responsibilities include support of a robust and resilient network infrastructure which enables Deutsche Banks 24x7 client centric business.

You will work with global colleagues to identify problems, implement improvements, train colleagues and help to leverage technology to provide secure, stable and innovative connectivity to Deutsche Bank and its clients

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible benefits plan including virtual doctor consultation services

Comprehensive leave benefits

Gender Neutral Parental Leave

Flexible working arrangements

25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

Lead your team during your shift to facilitate proper operation, maintenance, and restoration of global data network.

Follow KOP to progress and update Incident and change tickets Implement regular break fix related changes

Acts as an internal training resource to tier 1/2 operations engineers

Participate in effective handovers between L2 and L1 operation teams.

Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, JTAC, Checkpoint,McAfee)

Provide detailed written summaries of Incidents.

Your skills and experience:

5 years or more of networking industry experience in enterprise grade networks.

CCNA or other associate to professional level certifications.

Technical ability to troubleshoot and progress complex IP networks and hardware problems

Hands-on experience in troubleshooting problems pertaining to IP routing and network protocols.

Liaison with Operations Level 1 Engineer, Operations Level 2 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.

Understanding of DNS,DHCP, GTM, LTM, Wireless technology; voice and video; DWDM (Adva),ULL environment, basic Linux skills ,DDOS,NIDS, Virtualisation.

This role will require you to work in Shifts.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.

How we'll support you:

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Training and development to help you excel in your career

Coaching and support from experts in your team

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click to find out more about our diversity and inclusion policy and initiatives.