Job Description

Primary duties and responsibilitiesPoint of contact between BDM and Operation functions such as CEF, Order Fulfillment team and delivery vendor to provide excellent service to our customer Ensure smooth operations supporting the team, providing optimal solutions Ensure daily shipment from global lab arrive as promised Troubleshooting when an issue arises, such as investigate customer complaints or lost items. Ensure sufficient stocks available, and advise next incoming shipment Perform weekly stock replenishment Raising Purchase order for local purchase Supervising distributors order to reduce the time for back log


OperationalAdminister KPIs to ensure operational objectives are achieved Manage staff performance, shift schedules, training, and discipline Enforce safe work procedures, good housekeeping, and hazard identification Implement improvement projects to enhance operational efficiency Prepare and update packing lists and shipment reports (local and overseas) Monitor and ensure timely arrival of daily shipments Perform goods receipt and ensure documentation completeness Generate weekly On-Time Delivery (OTD) reports Provide regular reports and insights to management Assist the Manager, Operation & Customer Excellence in overseeing day-to-day efficiency

Inventory ManagementPlan and manage end-to-end inventory operations for AEM and SG Collaborate with commercial team on new product launches Set stock points and manage inventory adjustments, write-offs, and disposal Conduct monthly, annual, and ad-hoc stock counts (incl. consumables and cycle counts) Forecast monthly demand and submit replenishment plans Place and follow up on orders for VTS and regular stock Monitor stock availability and maintain optimal inventory levels Recommend warehousing adjustments based on demand trends Anticipate future stock needs and support FSV stock replacement Prepare and submit quarterly inventory provision reports

3. ProcurementManage 3rd party vendor relationships and procurement activities Oversee replenishment of consumables, packing materials, and office essentials Monitor vendor contracts, pricing, and delivery lead times Handle purchase requisitions and ensure timely delivery Liaise with finance for invoice matching and payment follow-ups Manage dispatch rider vendor operations and performance Drive improvements through performance reviews and vendor feedback Source and evaluate vendors for ad-hoc/project-based needs Negotiate pricing and delivery terms to achieve cost savings

4. VTS Process ManagementManage VTS cases including SWAPs, loans, returns, and documentation Coordinate local deliveries and international shipments (e.g., Germany) Track VTS job status, ensure timely closure, and maintain accurate records Work with sales teams to align VTS priorities with customer needs Ensure compliance with audit and GDPMDS requirements Recommend and implement improvements for VTS processes Liaise with finance for related invoicing and credit note handling

5. Inventory System & ReportingCreate, Maintain inventory master data and codes in the ERP system (U8) Perform demand forecasting for Singapore and AEM markets Lead month-end inventory closing and reconciliation Generate and submit stock movement and inventory reports Identify and address slow-moving or excess stock Support variance analysis during annual and ad-hoc stock take activities Ensure inventory accuracy through coordination with warehouse teams Collaborate with finance on accurate inventory valuation Assist in UAT and ERP system enhancement related to inventory

Job RequirementsUniversity degree and/or Diploma in supply chain management, business admin, logistics 7 years of relevant working experience in supply chain management, including procurement, logistics, inventory control, and distribution Understand supply chain processes and best practices, including demand forecasting, inventory optimization, and vendor management Hands-on experience in logistics operations, including transportation management and warehouse operations 3 years of experience in a leadership role Excellent leadership skills Strong negotiation skills to secure favorable terms and pricing with vendors Ability to leverage technology for process automation and data management Good command of spoken and written English is a must Ability to communicate in Mandarin is a plus

Your ZEISS Recruiting Team:
Rebecca Felix