Team Manager , Business Banking Commercial Service Centre
Singapore, Singapore
Job Description
Role & Responsibilities:
You\'ll lead a team of Service Managers providing after-sales service to our business customers in account enquiries and transactional fulfilment of Time Deposits, Loans & Remittances.
As a Team Manager, you will:
- Monitor service performance real-time
- Conduct effective resource planning to maximise the productivity of resources
- Create guidelines, goals, checkpoints, and objectives for Service Managers to improve productivity while also providing support and motivation
- Implement policies and procedures
- Develop employee training standard
- Handle escalation for client servicing issues
Who you are
- Degree holder with at least 3-5 years of experience in client service in corporate banking
- 2 years of experience in leading a team of staff
- Highly effective team management skills
- Strong organization and planning skills
- Exhibit good interpersonal and communication skills
- A strong service mindset, with the ability to take ownership, in providing excellent service to customers
- Proficient in Microsoft Office applications such as Word, Excel and PowerPoint
Global Commercial Banking & Global Corporate Banking serve the entire spectrum of customer segments. From large corporations to government entities and Financial Institutions. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything. From cash management to trade finance. It\'s all about finding and growing opportunity. For customers. Our people. And for you.
The Business Banking Commercial Service Centre (BBCSC) mains a consistent, post-sales support to our business customers: from large corporates, public listed companies, financial institutions to SMEs. We ensure and sustain a high level of customer satisfaction by delivering high quality service through well-received digital channels and touchpoints.
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Job Detail
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Job IdJD1361431
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned