Job Description

Business Divisions

Group Functions

Your role

The role of the UC Engineer involves interpreting business, security and regulatory requirements and designing solutions to meet those requirements. This will include sustaining and developing the current products and ensuring the solutions offered are the best of breed and most appropriate for UBS. Liaising with vendors, business users, IT support staff and UBS security/risk officers is part of the role. Internal teams require comprehensive, clear and concise documentation regarding all aspects of each solution. Administrative processes associated with installing and maintaining solutions must be carefully adhered to and automated with scripts where possible. There is also a requirement to keep various inventory systems up-to-date to help track risk issues, service gaps and process evidence for regulatory purposes.

A high degree of self-sufficiency is expected and consequently a level of technical knowledge that enables that.Third-line support/consultancy is required in the event of escalations from UBS IT support teams. Training of IT support staff is required when handing over new solutions for implementation.

There will be opportunities to influence the strategic roadmap of UC services, attending meetings with

Function Category

Information Technology (IT)

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it\'s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we\'re more than ourselves. Ready to be part of #teamUBS and make an impact?

Your team

A Unified Communications, Teams / Skype for Business / Zoom / Web Conferencing, engineer to work as part of a distributed Real Time Communications Engineering team committed to delivering a modern, effective and fast developing Unified Communications service.

The UC services are integrated into UBS Enterprise Voice & Video (Avaya & Cisco), Compliance services (Actiance Vantage), and the usual Provisioning, Management and Monitoring tools expected in any Global service environment. Endpoints include standard desktop / BYOD, Thin / VDI (Citrix HDX) and Mobile.

The Singapore based role requires SME level technical knowledge in Microsoft & Zoom UC technology, with experience of designing, documenting, building and certifying solutions in a large global organisation. The ability to develop tools and processes to integrate and augment UC services into the working environment is essential.

The role is primarily Engineering but also requires a level of Operational L3 support, augmenting the ability of the service operations team in diagnosing and fixing problems.

The individual should be passionate about IT, be able to work effectively independently and as part of a wider distributed team.

Your expertise

Essential skills:
- Good experience and strong understanding of Microsoft UC technology, both back end and client end points, and including integration with Enterprise Voice & Media services.
- Knowledgeable and with experience in Microsoft Teams / Skype for Business & Zoom and its potential beyond the traditional UC services.
- Knowledgeable and with experience in Azure Cloud services and how they operate and integrate.
- Experience with Microsoft Windows components (e.g. Active Directory, Windows server, SQL Server)
- Programming, scripting, powershell experience specifically for automating administrative tasks and delivering tools that augment the core service.
- Good report writing and documentation skills, good verbal communication skills
- Strong troubleshooting ability with extensive hands-on IT support experience, both back-end and user-facing. Able to generate options and recommend solutions which are logical reasonable and realistic.
- Experience of working in a large organisation.
- Ability to challenge the status quo and to generate new ideas and creative approaches.
- Able to develop and manage clear and realistic action plans to accomplish given objectives.

*#LI-SG
*EFC-UBS

About us

UBS is the world\'s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How we hire

This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html

UBS