Job Description

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.

This position is responsible for leading Visa's partner relationships across our markets in Asia Pacific, to deepen and expand our partnerships with regional and global ISV's and other technology platforms. The objective is to identify and jointly engage with merchants in specialized verticals. Examples of partnerships include Adobe, SAP, IBM, Oracle, Salesforce and Shopify among others. Examples of target merchants include online marketplaces, digital platforms (i.e. gig economy), digital wallets and other related digital leaders in their respective categories.
You will work closely with the CyberSource and Visa teams across Asia Pacific and globally to identify the partners and to size the opportunities per market and then assemble a virtual team (squad) to lead and execute all aspects of the engagement.
You will be measured on your direct contribution to the overall performance of the Visa business - measures including transaction and payment volumes, customer success KPI's and NPS, overall revenues and growth targets based on an agreed portfolio - targeting strategic domestic and multi-national customers.
You will be responsible for:
Development of strategy and targeting for the nominated partner segments for new volumes across Asia Pacific Managing key ISV partnerships across Asia Pacific, along with integrating with global teams who manage these relationships globally Leading matrixed teams in marketing plans, prospecting, qualifying, sales execution in targeted accounts Planning and forecasting volumes and revenues against targets and budgets. Utilising key metrics to track and measure the effort and success of the Digital Specialised Sales' uplift to Visa in-country volumes and financial performance Working with partners to identify and win new merchants / platform clients for use of our online payment processing, fraud management solutions and ancillary products - working with key target merchants in supporting them in their growth objectives Be the principal point of contact of Visa/CyberSource in Asia Pacific, focusing on acquiring new merchant / platform customers to create sustainable long-term relationships with key enterprise customers (merchants). Lead a x-functional team to demonstrate in-depth CyberSource / Visa Digital Acceptance product and service knowledge, with the ability to identify opportunities to cross-sell and maximize revenue in each client portfolio. Build and maintain your own e-Commerce subject matter expertise, pro-actively engaged across the payments industry to retain relevant skills and knowledge within the team and help uplift the overall Visa team skills/knowledge in the various AP countries Leverage your industry knowledge and personal sphere of influence along with internal Visa resources and structured marketing programs to ensure all internal stakeholders are appropriately engaged to ensure successful sale and implementation of key opportunities. Proactively manage internal stakeholders to ensure customer interactions are well considered and positioned to deliver added-value and represent Visa CyberSource in a credible way in the AP region. Demonstrate deep financial and strategic insight into customers, and a clear understanding of customers' e-commerce strategies, utilising industry knowledge and product insight to build and deliver against a long-term client strategy, aligned to Visa's objectives in various markets and across the AP region. Have a high degree of "figure it out" factor, and self-sufficiency, while also reporting into management regularly and provides timely updates on both Pipeline and Forecasts for all product lines and services of opportunities in-flight. Work closely with Visa in-country teams to collaborate and proactively update CRM to ensure accurate data is available and sales activity is recorded, to set the standard for best practice in sales administration for other team members. Negotiate pricing and discounts as well as contractual terms within set parameters and use best judgement to navigate internal processes for business cases and approvals. Build and maintain relationships with global counterparts to drive a collaboration culture in which best practice is shared and work with global colleagues on joint projects and global merchant relations where required
Why this is important to Visa:
This role will assist with building and strengthening Cybersource's Partner ecosystem and is essential to Cybersource's Partner Program growth and regional adoption. The successful candidate will get first-hand experience in building a diverse and highly functional ecosystem of partners with complimenting solutions to serve the merchants of Visa.
What you will need:
The successful candidate will have a sound understanding of the payments industry. They are a strong team player with the ability to collaborate and mobilize the broader organization with a diverse range of internal partners and external stakeholders. They are a high energy, results-oriented and motivated leader who will function well within a global, matrix organization.
Key Competencies:
Strong collaboration and teamwork Expert business strategy and deployment skills Excellent analytical and numerical skills Strategic thinking Strong negotiation skills Ability to sell a vision to others Able to identify key players for specific taskforces, as needed, and to manage high performing teams without direct authority over staff Excellent organizational skills Strong English, written and verbal communication required Excellent presentation skills
Skills, Knowledge, and Experience:Professional:
Regional market knowledge and functional experience in bankcard operations, preferably Visa, supporting highly complex clients and or services Minimum 5 years of experience in client-facing roles in the payments industry
Technical:
Strong knowledge of Visa systems including authorization and clearing systems, client connectivity would be advantageous
Settlement Service:
Working knowledge of Client business drivers for their operations and processing businesses Demonstrated, detailed knowledge of the full breadth of systems, products and services offered by Visa would be advantageous
Business:
Ability to lead and drive cross-functional ad-hoc team to achieve and exceed established goals and objectives Customer service
Projects you will be a part of:
In this role you will engage and work extensively in partnership with other cross-functional Business Development and Partner Success Leaders to execute on our growth strategies and directly contribute to the ongoing expansion of the Cybersource's Partner program. This role will provide a wealth of diverse assignments with the wide range of Technology Partners across APAC region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Qualifications
Key attributes:

• Results focused, must have team leadership and deep relationship management experience in a solution-based e-commerce environment in Asia Pacific
• You are a natural born leader, the role models the right behaviours to instil a culture of success and discipline to setup the right depth of engagement and cadence with your accounts to deliver a strong focus on driving customer growth metrics
• You will have extensive payments industry knowledge and be contemporary with the latest issues in Digital payments, technology, and local regulations
• Digital, analytical, objectivity, drive, enthusiasm, leadership, and creativity are key attributes
• Strategically driven leader with hands-on mentality, curiosity and lifelong learning is part of your DNA

Essentials:

• Experienced people leader with 5+ years of ecommerce / digital payments experience in the Asia Pacific market
• Outstanding communication skills - English (oral and written). Fluency in regional language preferable
• Multinational experience and willingness to travel within the region
• Experienced in using a CRM system, preferably Salesforce, to ensure new business activities are visible to a broad range of stakeholders

Industry experience:

• Comprehensive knowledge and experience working in the FinTech and technology or payments industry focusing on an e-commerce technology service delivery
• Experience of cross-functional collaboration/deployment between technical service delivery, support, product and commercial teams
• Deep knowledge of merchant systems and payment gateway products and services
• Solidly entrenched in the acquirer community with a wide relationship network

Professional values:

• Innovation driven up to date with latest payments trends, champion bold ideas and new ways of doing things, ask challenging and stretching questions
• Open communication: actively promote environment of inclusion and diversity of thought, proactively limit, or mitigate unconscious biases, honest and direct communication
• Solution focused: connect the dots and leverage Visa best practices, unafraid to make timely decisions in ambiguous, high-pressure situations, quick to adapt / recover and reset priorities in changing circumstances

Please Note: Due to the COVID-19 pandemic and the evolving visa/travel restrictions in place, we are currently only able to extend offers to candidates with the right to work in Singapore. We are keeping the situation under close review and will adjust accordingly should the restrictive measures be lifted.
Additional information
Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
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