Tech Trainer For Qc And Bgc Site
Job Description
SCOPE OF WORK AS SHIFT SUPERVISOR: - Supervise the group to ensure support is provided within the defined SLA.- Organize and make plan for the schedule of the team.- Monitor the day-to-day software and hardware related issues for desktop and laptop and escalate problems beyond the control of the team.- Prepare status reports (Daily/Weekly).- Assist the Desktop Support team in resolving hardware and software issues.- Track and route problems and request and document resolutions.- Identify complex and recurring problems and request and document resolutions.- Escalate situations requiring urgent attention to specific department or persons.- Follow standard helpdesk procedures.- Provide coaching/mentoring to DSE & HD within the team.SCOPE OF WORK AS TECHNICAL TRAINER: - attend training, learn and document- gather learning and training document as necessary- create training materials (eg. training presentation, lab and workshops)- perform orientation, training, coaching and mentoring- act as SME for application related supportQUALIFICATION: - A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses.
- Must have at least 2-4 years related experience.
- Good communication, technical, analytical, problem-solving, and leadership skills.
- Amenable to work in shifting schedule.Job Type: Full-timeSalary: Php25,000.00 - Php30,000.00 per monthSchedule:
- 8 hour shift
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Job Detail
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Job IdJD979429
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationQuezon City, Philippines
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EducationNot mentioned