Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Account Management

About the Team:

The Technology Account Management (TAM) role, focused on key issuing and acquiring customer, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer\'s overall operational relationship with Mastercard.

The TAM team member has a high degree of business and technical expertise in all aspects of issuing, acquiring and processing technology, releases, contactless, mobile, ecommerce, MDES, MC Send, Mastercom, etc.

• Do you thrive in a fast-paced customer facing environment?
• Do you have a natural curiosity about technology?
• Do you possess the ability to quickly learn, explain, and bridge the gap between business, product, and technology?
• Do you have the ability to build relationships, influence and lead cross-functional internal and external teams?

Role & Responsibilities:

• Responsible for all aspects of the technology and operational relationship with customers in relation to their Payment Gateway business
• Acts as a single point of contact for all technical aspects of Payment Gateway for identified customers
• Establishes working relationships with internal delivery/ implementation teams, customer support teams and customer contacts
• Partner with Market Development, Product & Engineering, Technology, and all other functional units throughout Mastercard, to manage and/or facilitate implementation of any new product and/or technology enhancement.
• Helps identify business opportunities through proactive understanding of the customer\'s technology infrastructure and using internal data assets
• Partners with Account Managers in pre-sales , business planning/reviews and conducts periodic operational reviews for identified customers
• Provide technical consultancy related to Payment Gateway Integration and Implementation
• Answer technical queries related to Payment Gateway specifications, enhancement and compliance
• Provide support to business team on RFP response from technical aspect on Payment Gateway Solution
• Track and support mandate and compliance related to Payment Gateway Solution
• Support compliance of localization requirements eg India On Soil (CME and JDS in 2023)

All About You:

• Minimally 5 years of relevant experience in Technical or IT Delivery and Implementation in a client facing role is required.
• Ability to quickly grasp technical concepts and analyse business needs to develop a course of action that effectively integrates technical and business components to yield quantifiable results for Mastercard Worldwide and our client(s)
• Build and maintain strong, positive working relationships at all functional levels internally and externally.
• Previous experience in any of these areas are highly preferred: Technical support, Implementation and onboarding support, Testing, or Solution Architecting on Payment Gateway solutions, Integration and onboarding experience on Gateway Merchant solution and platform
• Project management and implementation skills required; technology and operations related skills desired but not required.
• Strong written, verbal communication and analytical/problem solving skills.
• Strong learning agility, multitasker, intellectual curiosity, and comfort with ambiguity.
• Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally
• College Qualifications in Information Technology or Computer Science equivalent fields.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard\'s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines.

eFinancialCareers