Job Description

Cybersecurity Technical Account Manager (TAM) with Pre-Sales

Responsibilities

Position Summary

We are seeking a highly motivated and skilled Cybersecurity Technical Account Manager

(TAM) with strong pre-sales expertise to join our team. The candidate will act as a trusted

advisor to customers, ensuring successful solution adoption, account growth, and long-term

relationships, while also supporting pre-sales activities including solution presentations,

PoCs, and proposal preparation.

Key Responsibilities

Technical Account Management

? Serve as the primary technical liaison between customers and internal cybersecurity

teams.

? Build and maintain strong, long-term relationships with key stakeholders across

assigned accounts.

? Understand customer business and security needs to align with appropriate solutions

and services.

? Ensure customer satisfaction, retention, and growth through proactive engagement.

? Provide technical oversight for solution deployment, integration, and adoption.

? Conduct regular account reviews and prepare reports on solution performance and ROI.

Pre-Sales Activities

? Support the sales team in engaging with customers by providing technical expertise in

meetings and calls.

? Conduct solution demonstrations, workshops, and Proof-of-Concept (PoC) evaluations.

? Assist in developing proposals, RFP responses, solution architectures, and technical

documentation.

? Translate complex cybersecurity concepts into business value for customers.

? Collaborate with product and delivery teams to design and recommend tailored security

solutions.

Cross-Functional Collaboration

? Work closely with Sales, Product, and Delivery teams to ensure successful customer

onboarding and ongoing adoption.

? Provide feedback to product teams on customer needs, industry trends, and solution

improvements.

Ssquad Global

? Act as a customer advocate internally, ensuring swift resolution of technical issues and

escalations.

Qualifications & Skills

? Bachelor's degree in Computer Science, Information Security, or related field (Master's

degree a plus).

? Experience in cybersecurity solutions, with at least 2+ years in Technical Account

Management or Pre-Sales roles.

? Strong knowledge of security domains such as: SIEM, SOC, EDR/XDR, IAM, Zero Trust,

Cloud Security, and Network Security.

? Hands-on technical expertise with cybersecurity tools (e.g., Palo Alto, Fortinet, Microsoft

Defender, SentinelOne, CrowdStrike, Splunk, etc.).

? Proven ability to communicate complex technical topics to non-technical stakeholders.

? Strong presentation, documentation, and proposal-writing skills.

? Customer-focused mindset with excellent relationship-building skills.

Key Attributes

? Customer-oriented, proactive, and consultative approach.

? Strong business acumen with ability to map technical solutions to business outcomes.

? Ability to manage multiple accounts, priorities, and pre-sales activities simultaneously.

? Team player with the ability to influence cross-functional teams.

Location & Travel

Based in Singapore. Willingness to travel (up to 25-40%) depending on client/project needs.
Job Type: Full-time

Pay: $3,838.99 - $5,000.00 per month

Experience:

Presale cyber security: 1 year (Preferred) Technical account manager: 2 years (Preferred)
Location:

Singapore (Preferred)
Willingness to travel:

* 25% (Preferred)