Job Description

Description

Are you a passionate and enthusiastic Technical Account Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with customers across Asia? If yes then we want to hear from you!


The impact you will have:
You will join our global Revenue team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As a Technical Account Manager, you will be responsible for managing a nominated list of customers, based in the Asia Pacific region. In the technical account manager role, you will play a major part in the pre-sales and post-sales process to ensure our customers are successful using Elliptic blockchain analytic solutions.
Your core deliverable will be achieving the set net account retention rate as well as upsell targets.

In addition, you shall take the lead in onboarding & training our customers in the product\xe2\x80\x99s proper use to enhance the customer experience and improve satisfaction. You will provide a level of product support as required to build and expand the Elliptic footprint with your assigned customer base.

This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector.. Fascinating and challenging work is the norm - working at Elliptic is never boring!

Key Responsibilities

What you\xe2\x80\x99ll do:

• Develop & maintain high quality account plans to achieve retention and upsell targets within your assigned accounts
• Lead the end to end sales process for upsell opportunities in your accounts including pitches, demos & contract negotiation
• Onboarding of new customers
• Provide technical support to internal and external customers as required
• Meet and exceed quarterly and annual targets for your region and named account base
• Be our customer\xe2\x80\x99s champion and collaborate with cross-functional teams
• Share feedback from the field that contributes to our product roadmap

Skills, Knowledge and Expertise

You will be a great fit here if you:

• Have experience in Account Management and can successfully deliver an upsell target across target accounts
• Have experience in working with a broad set of customers across the Asia Pacific region, and can easily adapt to cultural differences
• Strong sense of curiosity and desire to deliver great customer experience
• Excellent communicator with strong interpersonal skills
• Have the ability to analyse customer usage and engagement data to identify trends and opportunities for additional services
• Can manage difficult client relationships, such as churn or downsell conversation, and obtain the best outcome for both the company and our customers.
• Can evaluate customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals
• Have a collaborative & winner\xe2\x80\x99s mindset g
• Address problems immediately and can work across functions to solve problems
• Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
• Have an understanding of complex B2B sales methodologies Are flexible, adaptable and comfortable with changing priorities

Our ideal candidate has:

• 3-5 years Account Management experience selling SaaS solutions
• Experience working with customers distributed across multiple countries
• Strong relationship building skills, with track record of retention and generating net new business
• Demonstrated track record of success and quota over achievement
• Able to work in a matrix organisation, and the ability to share the spotlight
• A strong work ethic and an entrepreneur\xe2\x80\x99s mindset. You\xe2\x80\x99re comfortable creating value in a low structure environment while being agile and resilient
• Interest and curiosity about digital assets and the crypto economy
• Competent in Mandarin (spoken + written)

Bonus Points for:

• Knowledge or experience in AML, particularly for crypto
• Experience working in the blockchain / Web3 industry
• Additional language skills: Japanese/Korean/ Indonesian
• Keen interest in public speaking and being present in events across the region

Benefits

• Competitive salary
• Share Options
• Holiday - 24 days of annual leave in addition to Singapore gazetted holidays
• Health insurance
• Personal training budget & LinkedIn Learning subscription
• Laptop + equipment you need
• Home office allowance
• Full access to Spill Mental Health Support

About Elliptic

At Elliptic, we believe cryptocurrency will play a huge role in the future of value transfer, and we care deeply about helping to build this future. As digital assets and cryptocurrency become more widely adopted, our products are essential to ensure cryptocurrency is safe and accessible to all.

Elliptic\xe2\x80\x99s blockchain analytics solutions help prevent financial crime and allow cryptocurrencies to be used for good. The company is the global leader in detecting, preventing, and pursuing criminal activity in cryptocurrencies. Our products are used by some of the world\xe2\x80\x99s most highly regulated banks and financial institutions, leading cryptocurrency exchanges, and government agencies to screen over $1 billion of transactions every single week.

The company has offices in London (Global HQ), New York City, and Singapore.. We are backed by leading institutions including Evolution Equity Partners, SoftBank, SBI Group, Albion VC, Octopus Ventures, SignalFire, Wells Fargo, JP Morgan, Paladin Capital, Santander InnoVentures, and Digital Currency Group.

To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and in every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn everyday. We encourage new ideas and learning, whether that\xe2\x80\x99s through collaboration, our curiosity sessions, or utilising your professional development budget - the team\xe2\x80\x99s personal growth is key to our success.