Job Description

Business & Enterprise Support organization's mission is to deliver value for customers by providing strategic, personalized, and proactive technical support across Meta's products. We strive to deliver service success so businesses can thrive on our platforms in an open and connected world. Those who join our teams have experience with an in-depth understanding of solving people's issues and are advocates for our customers. We are seeking a highly skilled Technical Account Manager (TAM) to support our customers' business growth in the Bahasa-speaking Indonesian markets through the use of Meta's suite of products. As a TAM, you will be responsible for ensuring the success of our customers by proactively guiding them to operate effectively and efficiently on our platform. You will engage with broad stakeholder groups, including executives, product, engineering as well as sales and partnership teams, to influence the product roadmap.
Technical Account Manager Responsibilities
Develop and maintain relationships with key stakeholders to ensure customer satisfaction and retention
Proactively identify and address customer issues, providing timely and effective solutions to unblock their progress
Recommend use of features, use cases, by providing insights on product usage and best practices
Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions by partnering closely with product teams
Identify training needs for the customer and help orchestrate training/boot camps for the customer
Work cross-functionally both internally and within customer organizations to provide and implement operational solutions on subjects not limited to product adoption and value expansion
Demonstrated experience working cross functionally with product teams to influence product priorities
Employ a product mindset and solve difficult user related problems
Act as the 'voice of the customer', identifying areas for improvements and implementing strategies to enhance customer success and influence product roadmap
Utilize hands-on experience with APIs to reproduce and resolve customer issues independently
Resolve customer escalations by coordinating with internal teams, ensuring timely and effective solutions while maintaining customer relationships
Collaborate with cross-functional teams to drive product resolution and address technical challenges
Travel up to 20% internationally as needed
Minimum Qualifications
6+ years of experience in a Technical Account Management or similar role, in an enterprise technology product context
Fluency in Bahasa Indonesia and familiarity with Indonesian market as this role will involve working on issues in the local language as well as dealing with stakeholders in the market
Proven track record of success through relationship management skills, to communicate effectively at all levels of an organization, for technical and non-technical audiences
Experience working with cross-functional teams, including sales, marketing, and product development
Demonstrated problem-solving skills through strategic thinking and creativity
Experience in providing strategic insights and technical consultancy to influence the product roadmap based on customer needs and industry trends
Proven track record of handling customer escalations effectively by collaborating with internal teams to deliver prompt and satisfactory resolutions
Demonstrated experience in solving technical issues independently
Preferred Qualifications
Experience working with AI-powered tools, virtual assistants or any other LLM-based applications in the context of using AI to improve productivity experience strongly preferred
Prior experience of working on WhatsApp Business API product
Familiarity with Meta's suite of products and services
Experience managing time-sensitive projects through to completion while balancing evolving priorities and a broad range of stakeholders
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the