Job Description

At Qualtrics, we create software the world\xe2\x80\x99s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform\xe2\x80\x94we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention\xe2\x80\x94but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you\xe2\x80\x99ll be part of a nimble group that\xe2\x80\x99s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won\xe2\x80\x99t have to look to find growth opportunities\xe2\x80\x94ready or not, they\xe2\x80\x99ll find you. From retail to government to healthcare, we\xe2\x80\x99re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that\xe2\x80\x99s work worth doing.

Technical Account Manager - Singapore

Why We Have This Role

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

How You\xe2\x80\x99ll Find Success

Technical Account Managers (TAMs) are highly experienced Qualtrics platform experts who work together to provide white-glove support to some of our largest customers. In this role, you will help in executing technical revisions to meet the technical needs of clients in your Customer Unit, and to ensure optimal utilization and impact of programs. TAMs work in a post-sales capacity that directly contributes to the long-term success of our customers\xe2\x80\x99 programs.

As a Technical Account Manager, you should both be a tech-savvy professional who is able to explain technical information to a non-technical audience and someone who excels at nurturing client relationships.

How You\xe2\x80\x99ll Grow

• Enhance your software platform knowledge and technical troubleshooting skills.
• Build your problem-solving, critical-thinking and client-facing skills.
• Learn critical commercial skills and strategic account management.

Things You\xe2\x80\x99ll Do

Thought Partnership & Cross-Functional Partnerships

• Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
• Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions

Technical Advising & Project Management

• Become an expert at the company for our most strategic platform capabilities and understanding the customers\xe2\x80\x99 platform needs
• Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible
• Build systems to facilitate program objectives and system effectiveness and measure reliability of services
• Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
• Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort

Technology Support & Configurations

• Seamlessly integrate new product features into existing programs
• Proactively identify implementation process improvements, determine root causes and overcome roadblocks.
• Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practice
• Execute build and configuration services that align to client objectives and strategic goals

What We\xe2\x80\x99re Looking For On Your Resume

• Bachelor\xe2\x80\x99s degree from a competitive university
• 2-5 years experience working in a technical, consulting, or client-facing role
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong problem-solving skills

What You Should Know About This Team

• Supportive environment with opportunities to work both autonomously and collaboratively
• Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team

Our Team\xe2\x80\x99s Favorite Perks and Benefits

• In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
• Relocation bonus for out of area applicants
• Qualtrics Experience Program - $1800 USD annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement Program - $1200 USD annually ($300 USD/quarter) for wellness related activities

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: , ,

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

Not finding a role that\xe2\x80\x99s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You\'ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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