Job Description

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Join us in building the future of finance.
Our mission is to democratize finance for all - and it has never been more urgent. An estimated $124 trillion in assets is expected to transfer to younger generations over the next two decades. This is the largest wealth shift in human history-and we're building at the center of it.
We're applying frontier technologies to tackle the world's biggest financial problems and give people power to shape their future. To do that we're assembling an elite team: Bold thinkers. Sharp problem-solvers. Builders who are wired for urgency and precision.
About the team & role
We're forming a brand-new Technical Account Management team with one clear mission: deliver best-in-class technical support to our most important institutional customers - including some of the largest financial institutions in the world.
As a Technical Account Manager, you'll serve as a trusted technical partner to our clients, guiding them through onboarding, integrations, and live trading. You'll work across product, engineering, and support teams to ensure our clients get fast, precise solutions to their toughest problems.
This is a high-visibility, high-impact role for someone who understands crypto, knows how trading systems work, and thrives in a technical customer-facing environment.
What you'll do

• Lead technical onboarding of new institutional clients - helping them integrate with our APIs, configure their setup, and get ready to trade.
• Provide white-glove support to key accounts, acting as their go-to technical contact.
• Debug complex issues by analyzing logs, checking metrics, replicating bugs in staging environments, and escalating to engineering when needed.
• Proactively understand and anticipate customer needs, ensuring they get the most out of our platform.

Collaborate closely with engineering, product, and operations teams to drive fast resolutions and long-term improvements. * Build relationships with technical stakeholders inside some of the largest institutions in global finance.
What you bring

• Prior experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading or similar industries.
• Strong technical background - you don't need to code, but you should be comfortable with APIs, logs, infrastructure basics, and debugging tools.
• Solid understanding of crypto markets, trading systems, and financial infrastructure.
• Excellent communication skills - you can translate complex technical issues into clear, actionable insights for both customers and internal teams.
• Calm under pressure and driven by solving real-world problems with urgency and precision.
• Self-starter mindset - eager to help shape a new team from the ground up.

Nice to haves

• Familiarity with FIX protocol, REST/WebSocket APIs, and trading platforms.
• Hands-on experience working in a fast-paced exchange or trading technology company.
• Experience working with highly regulated institutions or crypto-native firms.
• Crypto-savvy or at least crypto-curious - you follow the space, use the products, or are eager to learn more.

We're looking for collaborative, intensely driven people to be part of our journey in democratizing finance for all. Bitstamp by Robinhood is not a place for complacency, it's a place for builders. We're a high-performing, fast moving team, where ethics and making a real impact drive everything we do.
If our mission energizes you and you're ready to give us all you've got, we look forward to seeing your application.
Bitstamp by Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best.