Job Description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 340+ industry awards

What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
• Recognize and adjust support approach to accommodate all levels of customer's experience.
• Communicate positively with team members, customers, and other partners.

Who are we looking for?

• High school graduate.
• At least 1 year BPO experience in a voice account, of which 6 months is in a technical support or hybrid customer service-technical account.
• Excellent verbal and written communication skills.
• Good understanding of consumer electronics products.
• Solid technical and diagnostic skills with tested problem-solving skills.
• Amenable to work rotating shifts (morning, mid, & night shifts).
• Can work in Ortigas Center, Pasig City or amenable to a temporary work-from-home setup.

How to Apply?Come and join our Fast Lane virtual screening event on July 14-15 from 9:00 AM to 4:00 PM thru this link: https://tdcx.zoom.us/j/86394350984Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.Job Type: Full-timeSalary: Php24,000.00 - Php37,000.00 per monthBenefits:

• Health insurance

Schedule:

• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay