Job Description

General Information

Req #
WD00087215
Career area:
Services
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Wednesday, September 3, 2025
Working time:
Full-time

Additional Locations

:
Singapore - Central Singapore - Singapore Singapore - Central Singapore - SINGAPORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).



This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

Installation & Configuration

+ Deploy and configure enterprise servers, storage arrays, SAN/NAS systems, and backup solutions.
+ Perform firmware upgrades, patching, and system migrations.

Support & Troubleshooting

+ Diagnose and resolve hardware and software issues on-site or remotely.
+ Perform root cause analysis for recurring incidents and implement preventive measures.
+ Provide escalation support in collaboration with Level 2/3 teams and vendors.

Maintenance & Monitoring

+ Perform health checks hardware/firmware for server and storage environments.
+ Able to manage RAID configurations, disk replacements, and performance tuning.
+ Monitor system alerts and logs to proactively address potential failures.

Customer Engagement

+ Act as the primary technical contact for assigned accounts.
+ Provide technical consultation, training, and documentation to customers.
+ Ensure SLA compliance and deliver quality service.

Project & Collaboration

+ Participate in data center migrations, refresh projects, and infrastructure rollouts.
+ Work closely with network, security, and cloud teams for integrated solutions.
+ Assist sales or pre-sales teams with technical expertise during solution design.

Required Skills & Qualifications

Education & Certification

+ Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
+ Certifications preferred:

Lenovo, Dell EMC, HPE, NetApp, VMware, Microsoft, Cisco

.

Technical Skills

+ Strong knowledge of

servers (x86 systems, rack & blade)

and

storage technologies (SAN, NAS, RAID, Fibre Channel, iSCSI)

.
+ Hands-on experience with

VMware vSphere, Hyper-V

, and backup solutions (Veeam, Commvault, etc.).
+ Familiarity with

Linux, Windows Server

, and command-line administration.
+ Experience with monitoring tools and ITSM ticketing systems.

Soft Skills

+ Strong problem-solving and analytical skills.
+ Ability to work independently under minimal supervision.
+ Good communication and customer-facing skills.
+ Willingness to travel and provide on-site support (sometimes outside business hours).

Additional Locations

:
Singapore - Central Singapore - Singapore Singapore - Central Singapore - SINGAPORE Singapore Singapore - Central Singapore Singapore - Central Singapore - Singapore , Singapore - Central Singapore - SINGAPORE