Job Description

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
Why this role?
The Technical Maintenance Manager is responsible for leading the technical service delivery team to ensure that all KONE elevators and escalators at the client site operate with minimal downtime and maximum reliability. This role is critical in driving technical excellence, ensuring customer satisfaction, and developing a high-performing maintenance team.
What will you be doing?
1. Technical Oversight & Issue Resolution

• Lead the diagnosis and resolution of complex technical issues, including equipment defects, breakdowns, and performance anomalies.
• Oversee and manage replacement and conversion works to ensure equipment is upgraded or restored to optimal condition.
• Collaborate with THD and product support teams to address recurring technical challenges and implement long-term solutions.

2. Service Delivery & Performance Monitoring

• Ensure timely and high-quality service delivery across all maintenance activities.
• Monitor equipment performance metrics and proactively address potential issues before they escalate.
• Implement preventive and corrective maintenance strategies to reduce breakdowns and entrapments.

3. Client Relationship Management

• Serve as the primary technical point of contact for the client, ensuring clear communication and prompt resolution of concerns.
• Conduct regular audits and service reviews with the client to maintain transparency and trust.
• Provide technical consultation and recommendations to improve equipment performance and lifecycle.

4. Team Leadership & Development

• Lead, coach, and mentor a team of Maintenance Technicians to enhance their technical skills and service mindset.
• Conduct regular performance reviews, identify training needs, and facilitate continuous learning opportunities.
• Foster a culture of safety, accountability, and excellence within the team.

5. Reporting & Documentation

• Prepare and submit detailed breakdown and entrapment reports as required by the client, ensuring accuracy and timeliness.
• Maintain comprehensive records of service activities, technical interventions, and equipment history.
• Analyse service data to identify trends and opportunities for improvement.

Are you the one?

• Strong technical knowledge of elevator and escalator systems.
• Proven leadership and team management capabilities.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Customer-focused mindset with a commitment to service excellence.
• Proficiency in using service management tools and reporting systems.
• Reduction in equipment downtime and entrapments.
• High client satisfaction and retention.
• Improved technician performance and engagement.
• Timely and accurate reporting and documentation.
• Proactive identification and resolution of technical issues.

What's On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture - KONE Corporation.
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At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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