Job Description

We are seeking a Technical Service Manager to join our dynamic team in Singapore. In this role, you will serve as the bridge between installation and commissioning teams, ensuring technical and quality issues are resolved effectively. You will collaborate closely with cross-functional teams, leveraging your knowledge/expertise in warehouse automation systems, robotics, PLCs and control systems to provide manage technical and quality issues throughout project transition phases.
We offer:
What we offer
Career Development
Located in Singapore
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here:
About Dematic
Dematic is at the forefront of integrated logistics and material handling industry. We design, build and deliver innovative cutting-edge automation solutions that power the supply chains of some of the most innovative companies worldwide.
Headquartered in Atlanta, Dematic is a member of KION Group, one of the world's leading suppliers of industrial trucks and supply chain solutions. We are a global leader with 11,000 employees worldwide and a growing presence in Asia, Middle East and Africa. We offer a collaborative and supportive work environment where you can learn from industry experts within a close-knit team.
Tasks and Qualifications:
Key Responsibilities include:

• Manage the quality and execution of project phase transitions (Installation -

Commissioning -
Testing -
Handover to Service Team). * Supervise and quality-check subcontractors during pre-commissioning activities (I/O checks, etc.).

• Bridge the gap between installation and commissioning teams to resolve technical/ quality issues.
• Collaborate with Project Management, Customer Service, Engineering and Quality teams to ensure that quality issues encountered during installation, commissioning, testing and post-Go-Live phases are documented and resolved by the respective parties.
• Provide technical expertise and lead troubleshooting and rectification works for major equipment issues.
• Conduct independent safety audits on-site, focusing on equipment and operational safety.
• Involve in special project as required.
• Ensure adherence to site work and Dematic policies and procedures.
• To comply with all safety standards and procedures and conduct your work in a safe manner.
• Maintain strong relationships with clients, providing technical guidance and post-installation support.
• Involvement in continual improvement activities.
• Ensure compliance of all applicable health & safety legislations.
• Ensure paperwork is completed and submitted timely and accurately.
• Ensure high standard of service, skill, ability with current products.
• Represent the company in a professional manner at all times.
• Any other relevant duties as assigned by Supervisor / Manager

Qualifications and Skills:

• Strong understanding of warehouse automation systems, robotics, PLCs, and control systems.
• Excellent troubleshooting and problem-solving skills.
• Proven leadership and team management experience.
• Strong communication skills with internal and external stakeholders
• Work well independently and as part of a team
• Ability to analyze and resolve complex technical faults.
• Good Understanding of OH&S requirements.
• Ability to travel within the region
• Minimum 5 years of experience in technical service or maintenance roles within automation, logistics, or manufacturing.
• Experience with warehouse automation systems and equipment
• Experience in working and supporting multiple project site
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field.
• Relevant professional Certification in project management, technical maintenance or related field.

Skills Required