Job Description

:Technical Operations Leadership:

• Oversee all technical operations within the organization, including infrastructure management, system administration, and Managed Services operations.
• Ensure the reliability, availability, and performance of technical systems and services to meet business requirements and service level agreements (SLAs).
• Monitor key performance indicators (KPIs) related to technical operations and take proactive measures to address issues and optimize performance.

Team Management and Leadership:

• Lead and manage technical teams, including system administrators, Virtualization, Storage, Backup and infrastructure support staff.
• Provide direction, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.
• Set performance goals and expectations for team members and conduct regular performance evaluations.

Technical Planning and Implementation:

• Develop and implement strategies for optimizing technical operations, improving efficiency, and reducing operational costs.
• Collaborate with other departments to align technical operations with business goals and objectives.
• Identify emerging technologies and trends relevant to technical operations and develop plans for their adoption and integration.

Incident Management and Problem Resolution:

• Responsible for incident management processes to ensure timely resolution of technical issues and minimize service disruptions.
• Coordinate with technical teams to troubleshoot and resolve complex technical problems, escalating issues as needed.
• Implement preventive measures and corrective actions to address root causes of recurring incidents.
• Ensure incidents, major or otherwise, are resolved according to agreed service levels and in accordance with agreed processes. The TOM will co-ordinate the activities between the managed service team and third-party vendors in the resolution of such incidents.

Change Management and Deployment:

• Manage the planning and implementation of changes to technical systems and infrastructure, ensuring minimal disruption to operations.
• Coordinate with stakeholders to communicate changes, obtain approvals, and mitigate risks associated with changes.

Disaster Recovery (DR):

• Implement disaster recovery plans.
• Ensure regular testing and updating of DR procedures.
• Coordinate with relevant teams to ensure business continuity in the event of a disaster.

Audit and Compliance:

• Ensure compliance with industry standards and regulations.
• Conduct regular audits of systems and processes.
• Implement corrective actions based on audit findings to improve systems and processes.

Documentation and Knowledge Management:

• Establish and maintain documentation for technical systems, processes, and procedures. Promote knowledge sharing and collaboration among technical teams, ensuring that knowledge is captured, documented, and accessible to all relevant stakeholders.

JOB REQUIREMENTS

• Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification
• Previous experience as a Team Lead
• Strong knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers).
• Service Management or Support in a large-scale and diverse environment of incident

management, escalation procedures and related disciplines * Excellent leadership and people management skills

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including shift and out of hours working
• Excellent organizational skills
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently

HOW TO APPLY:Interested applicants, please click on \xe2\x80\x9cApply Now\xe2\x80\x9d and provide the below details in your resume.We regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: VIvian Chung Fhui Tiin
EA Personnel Reg No: R22106436Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

Trust Recruit