Job Description

Adecco is partnering with a Tech MNC specializing in consumer electronics.
The Opportunity

• Adecco is partnering with a leading global electronics company to search for a CS Product Support Specialist.
• This role is a contractual assignment with an initial tenure of 2 years (renewable).

The Talent

• Minimum 3 years' experience in electronics after-sales or a customer-centric technical environment
• Strong technical knowledge and troubleshooting skills on mobile and consumer electronics products
• Proven experience conducting technical training for vendors or service partners
• Skilled in data analysis, reporting, and communicating actionable insights to stakeholders
• Excellent problem-solving, prioritization, and critical thinking skills
• Self-motivated, organized, and able to work independently
• Strong multitasking and teamwork capabilities
• Must possess a valid driving license

The Job

• Monitor and report on service quality KPIs and perform root cause analysis with improvement plans
• Provide minor troubleshooting assistance and technical support to Authorized Service Centers and Contact Centers for mobile and consumer electronics products
• Conduct technical training and knowledge transfer to vendors and service partners
• Collaborate with factories and HQ teams on quality monitoring and product improvement initiatives
• Monitor new product launches and quality issue trends, reporting insights to management
• Support on-site service and repair activities, product liability tasks, and inventory management
• Assist with stock counting and scrapping of used products/parts
• Participate in ad hoc projects related to product quality and service support

Next Step

• Email Subject: Apply: CS Product Support Specialist
• Send your updated resume to:
• We regret that only shortlisted candidates will be contacted.

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435